Overview
This Refund Policy explains how billing, cancellations, and refunds work for LeadsPitch subscription plans. It applies to our current subscription-based datasets and, where applicable, to future products and services we may offer.
Subscription Billing
LeadsPitch subscriptions are billed in advance on a recurring monthly basis, according to the plan you select. Billing begins on the date you subscribe and recurs on the same date each billing cycle, unless canceled.
Refund Eligibility
Because each subscription period includes access to that month's delivered dataset, subscription fees are generally non-refundable once a dataset has been delivered for that billing period.
If you believe you're entitled to a refund outside of the circumstances described below, contact us and we will review your request individually.
Non-Refundable Circumstances
Refunds are not provided for:
- Partial use of a dataset within a billing period
- Dissatisfaction with the content of a dataset that was delivered as described for your plan
- Failure to use or download a delivered dataset before canceling
- Change of mind after a dataset has been delivered
Duplicate Payments
If you are charged more than once for the same billing period due to an error, contact us with your billing details. Verified duplicate charges will be refunded.
Failed Deliveries
If you do not receive your dataset for a billing period you were charged for, contact us. We will investigate and either redeliver the dataset or issue a refund for that billing period, depending on the circumstances.
Billing Errors
If you believe you were charged an incorrect amount or billed in error, contact us with details of the charge. We will review the billing record and correct verified errors, including issuing a refund where appropriate.
Subscription Cancellation
You may cancel your subscription at any time. Cancellation stops future billing but does not retroactively refund the current billing period, during which you retain access to that period's delivered dataset.
Automatic Renewals
Subscriptions renew automatically at the start of each billing period unless canceled before the renewal date. It is your responsibility to cancel before renewal if you do not wish to be billed for the next period. We do not provide refunds for renewal charges made before a cancellation request is received.
Exceptional Refund Requests
We understand that circumstances vary. If you have a billing concern that isn't addressed elsewhere in this policy, contact us and describe the situation. We will review exceptional requests on a case-by-case basis.
Good to know
We're reasonable people. If something went wrong on our end, we'll make it right. Just reach out.
Contact Information
For billing questions, cancellations, or refund requests, contact us and we'll respond promptly.
Policy Updates
We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our Services after changes take effect constitutes acceptance of the updated policy.